Return & Refund

    Once an order has shipped, we do not accept returns or exchanges.

    Purchases Made Through Retailers

    Please contact the store where you purchased your products for a return or exchange (note each retailer have their own return rules and regulations).  Rio Curls is unable to provide a return or exchange for a purchase made through a retailer.

    Canceling An Order

    Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been shipped.

    Damaged or Defective Products

    Damaged or defective products may be returned to Rio Curls. Please adhere to the following:

    • Please contact us at cachoshair@gmail.com with your name and order number. Please write reason for return under subject line.
    • Please submit photo of the damaged or defective product.

    • Ship items back to us within 14 days of initial return email.

    • Refund will be issued within 7 business days once the item is received.